Skip to content

Policy

Return & Refund Policy

Quality claims, returns and refund handling.

Last updated 01 January 2026

Standard Stock Items

As the steel industry deals in cut-to-length and mill-certified material, returns are generally not accepted once material has been cut, processed or removed from our premises in good condition.

Quality Claims

Genuine quality complaints supported by the original MTC, heat number and photographic evidence will be investigated within seven (7) working days. Where the claim is upheld, we will at our option (a) replace the material, (b) issue a credit note, or (c) refund the proportionate invoice value.

Refund Mode

Approved refunds are processed within fourteen (14) working days through NEFT/RTGS to the bank account originally used for payment.

Non-Returnable

Custom-cut plates, mill-rolled special grades, and material altered after dispatch are non-returnable and non-refundable.